Careers at Sharp Industries Inc.

Sharp Industries, Inc., is a company with over 40 years of history. Sharp Industries is a very respected name in the machine tool industry and our long history and long list of customers speak for itself. 

For consideration for all job postings, please email your resume and salary requirements to .


Current Job Openings

Website/Ecommerce Manager

Ecommerce managers are responsible for the online sales of the brand. They oversee the look and feel of the company website and are responsible for generating sales via online channels. Depending on the role, they might oversee digital marketers, web and software developers who contribute to website traffic, design and structure. 

Responsibilities:

  • Manage all online activity in relation to traffic acquisition, sales, conversion and reporting
  • Develop and implement ecommerce strategy in order to improve website performance
  • Work with developers to improve website speed
  • Research market in order to discover new trends and technologies in order to improve website performance
  • Oversee or directly manage digital marketing channels across PPC, SEO, Display affiliates and email marketing and social media

Requirements:

  • At least 3 years of experience in a similar role or in this industry
  • Experience developing and overseeing digital marketing strategies
  • Understanding and experience in, UX, Adobe Photoshop, Indesign, Google Analytics
  • Knowledge of digital marketing channels such as PPC, SEO, Social Media Display and affiliate marketing channels 

Machine Tool Service Technician
The Machine Tool Service Technician will provide expeditious and professional installation and repair services to our increasing number of customers and assure the highest level of customer satisfaction.  
Responsibilities:
• Install, maintain, and repair Manual/CNC machines and tooling equipment in-house and at our customer’s locations.
• Provide troubleshooting for mechanical & electrical repair of machines and machining process issues over the phone and via email with customer.
• Provide troubleshooting for mechanical & electrical repair of machines and machining process issues at customer sites.
• Analyze in detail complex mechanical and electrical machine and automation components for failure modes.
• Repair and/or rebuild major mechanical assemblies either in-house or at customer’s facility.
• Repair electrical and machine controls issues at customer’s site.
• Support the transportation of tooling and spare parts to customer site.
• Discuss and diagnose issues on-site with customers.
• Thoroughly document repairs on service reports.
• Track and document expenses on expense reports.
• Install machine tools on a variety of machines as assigned by supervisor in the production area
• Track and update all open cases in CRM system.
• Assist with other duties as assigned by supervisor.
Experience and Qualifications Required:
• Must have a MINIMUM of 3 YEARS EXPERIENCE with machine tool electrical, electronics, pneumatic and hydraulic systems and be able to troubleshoot same.
• Must be able to read and interpret blueprints, electrical schematics, and ladder diagrams.
• Strong mechanical skills, including hydraulics, pneumatics, lubrication and coolant systems.
• Competent in machine control and interface diagnostics and repair.
• Must have strong background in Manual machines and accessories installation.
• Understanding of in Fanuc PLC and CNC systems. 
• Strong telephone communication skills and professional/positive interpersonal skills.
• Solid PC skills required, including proficiency in MS Office suite
• Highly motivated, self-starter who can handle multiple projects.
• Must be able to travel regularly including some overnights.


Customer Service Associate – Machine Tools
The Customer Service Representative will provide product information and resolve product problems, provide efficient and professional customer service to our growing number of customers, fielding incoming calls and assuring customers’ needs are fulfilled in a timely manner.
Responsibilities:
• Respond to incoming calls from nationwide customer base requiring Service, Spare Parts support and forwarding cases to Technical Support department.
• Process and log all incoming Service/Parts/Tech. Support calls into CRM system and assign to appropriate department/personnel.
• Understand customers’ needs, formulate quotations, and accept Sales Orders.
• Perform daily review of all open cases and follow up with Service/Parts/Tech Support personnel to ensure all cases are being closed in a timely manner.
• Update customers on the status of their order for parts or service.
• Provide excellent and professional customer service.
• Assist with other duties as assigned by supervisor.
Experience and Qualifications Required:
• High School diploma required; College Degree preferred.
• Prior customer service experience is a must.
• Experience and knowledge in the Machine Tool Industry preferred, but not required.
• Experience with CRM preferred, but not required.
• Strong telephone communication skills servicing calls in a professional/positive manner and excellent interpersonal skills.
• Highly detail oriented individual.
• Ability to read, interpret, and understand product drawings and parts lists.
• Excellent problem solving skills and ability to follow through.
• Solid PC skills required, including proficiency in MS Office suite
• Excellent interpersonal, written and verbal communications and organizational skills
• Highly motivated, self-starter who can handle multiple projects

 

Competitive salary and benefits package offered.  Only candidates meeting education/Skills/Experience requirements need apply.  No relocation provided, only Los Angeles, California area candidates need apply.