Careers at Sharp Industries Inc.

Sharp Industries, Inc., is a company with over 40 years of history. Sharp Industries is a very respected name in the machine tool industry and our long history and long list of customers speak for itself. 

For consideration for all job postings, please email your resume and salary requirements to .


Current Job Openings

Senior Sales Assistant
As a Senior Sales Assistant, you have solid work experience, high work ethic, and a passion for providing exceptional service and support to our customers and sales staff, and possess sufficient knowledge of the selling process to step into a Regional Sales Manager Position when necessary.
Responsibilities:
• Create and forward quotes in the format required.
• Receive, confirm, and process sales orders checking for errors and verifying shipping information.
• Assist Regional Sales Managers with opportunities & quote entries into our CRM database, reporting.
• Help generate sales leads, develop new sales prospects, and close deals.
• Complete follow up calls with customer regarding delivery and payment.
• Communicate with our factory on shipments and other items.
• Communicate with trucking companies and arrange for pick up and transportation of products.
• Track progress of Sales/Production Orders and help resolve issues as needed.
• Assist Regional Sales Managers throughout the sales process.
• Performs other duties as assigned.
Experience and Qualifications Required:
• High School diploma required, College degree a plus.
• 5 years Customer Service and Sales Support in a Production environment.
• Working knowledge of Microsoft Office Suite is a must, and experience with Quick Books a plus.
• Excellent interpersonal, oral and written communication skills.
• Good organizational, time management skills and the ability to multi task.
• Self-starter who can handle multiple projects


Machine Tool Service Technician
The Machine Tool Service Technician will provide expeditious and professional installation and repair services to our increasing number of customers and assure the highest level of customer satisfaction.  
Responsibilities:
• Install, maintain, and repair Manual/CNC machines and tooling equipment in-house and at our customer’s locations.
• Provide troubleshooting for mechanical & electrical repair of machines and machining process issues over the phone and via email with customer.
• Provide troubleshooting for mechanical & electrical repair of machines and machining process issues at customer sites.
• Analyze in detail complex mechanical and electrical machine and automation components for failure modes.
• Repair and/or rebuild major mechanical assemblies either in-house or at customer’s facility.
• Repair electrical and machine controls issues at customer’s site.
• Support the transportation of tooling and spare parts to customer site.
• Discuss and diagnose issues on-site with customers.
• Thoroughly document repairs on service reports.
• Track and document expenses on expense reports.
• Install machine tools on a variety of machines as assigned by supervisor in the production area
• Track and update all open cases in CRM system.
• Assist with other duties as assigned by supervisor.
Experience and Qualifications Required:
• Must have a MINIMUM of 3 YEARS EXPERIENCE with machine tool electrical, electronics, pneumatic and hydraulic systems and be able to troubleshoot same.
• Must be able to read and interpret blueprints, electrical schematics, and ladder diagrams.
• Strong mechanical skills, including hydraulics, pneumatics, lubrication and coolant systems.
• Competent in machine control and interface diagnostics and repair.
• Must have strong background in Manual machines and accessories installation.
• Understanding of in Fanuc PLC and CNC systems. 
• Strong telephone communication skills and professional/positive interpersonal skills.
• Solid PC skills required, including proficiency in MS Office suite
• Highly motivated, self-starter who can handle multiple projects.
• Must be able to travel regularly including some overnights.


Customer Service Associate – Machine Tools
The Customer Service Representative will provide product information and resolve product problems, provide efficient and professional customer service to our growing number of customers, fielding incoming calls and assuring customers’ needs are fulfilled in a timely manner.
Responsibilities:
• Respond to incoming calls from nationwide customer base requiring Service, Spare Parts support and forwarding cases to Technical Support department.
• Process and log all incoming Service/Parts/Tech. Support calls into CRM system and assign to appropriate department/personnel.
• Understand customers’ needs, formulate quotations, and accept Sales Orders.
• Perform daily review of all open cases and follow up with Service/Parts/Tech Support personnel to ensure all cases are being closed in a timely manner.
• Update customers on the status of their order for parts or service.
• Provide excellent and professional customer service.
• Assist with other duties as assigned by supervisor.
Experience and Qualifications Required:
• High School diploma required; College Degree preferred.
• Prior customer service experience is a must.
• Experience and knowledge in the Machine Tool Industry preferred, but not required.
• Experience with CRM preferred, but not required.
• Strong telephone communication skills servicing calls in a professional/positive manner and excellent interpersonal skills.
• Highly detail oriented individual.
• Ability to read, interpret, and understand product drawings and parts lists.
• Excellent problem solving skills and ability to follow through.
• Solid PC skills required, including proficiency in MS Office suite
• Excellent interpersonal, written and verbal communications and organizational skills
• Highly motivated, self-starter who can handle multiple projects

 

Competitive salary and benefits package offered.  Only candidates meeting education/Skills/Experience requirements need apply.   No relocation provided, only Los Angles, California area candidates need apply.